Shipping policy

Levtex is a U.S.-based company, and all orders are shipped from our own warehouses within the United States.

Free shipping is offered for all orders shipping domestically within the United States with an order total of $100 or greater. Domestic orders ship for a flat rate of $10 for orders under $100.

All shipping promotions are only valid within the contiguous 48 States of the United States and are not valid on orders shipping outside the United States or to Alaska or Hawaii.

Orders are shipped via FedEx or UPS, usually the next business day after the order is placed, unless otherwise notified.

All orders are subject to sales, county and municipal tax (as applicable) as required by law.

We are not responsible for any lost or stolen packages/items. You should receive an email when your order ships containing the tracking number and estimated time of arrival. Please allow 5-7 business days for your order to arrive to you after it has shipped. Should your package not arrive when expected or if it shows delivered when tracked with FedEx but you have not received it, please contact us immediately. FedEx will only act on undelivered items if reported within 7 days of when they show they have been delivered. It is critical that you contact us as quickly as possible so we can assist you in correcting the delivery issue with FedEx. Delays in reporting a missing item could result in limited refund/redelivery options.

To ensure timely and accurate delivery, we can only ship to physical addresses. We are unable to ship to a PO Box and would need a physical address for all orders.

Shipping Protection is an optional service that can be added to your order for an additional cost. It safeguards your package against loss, damage, or theft during transit. 

Please note that carriers may sometimes mark a package as “delivered” before it physically arrives. We recommend allowing up to 3 business days from the reported delivery date before submitting a claim. If your package has not arrived after that time, please contact us at support@levtexhome.com to file a claim. Additional documentation may be required to process your request. 

Orders with Shipping Protection are eligible for either a replacement shipment or virtual store credit.

Refunds are not issued for lost, stolen, or damaged-in-transit packages.

Replacement items and items purchased with virtual credit are non-refundable, non-returnable, non-exchangeable, and not covered by warranty. 

Shipping Protection is non-refundable once your order has shipped.