FREE SHIPPING ON PURCHASES OVER $50
Shipping and Returns
Orders are shipped via FedEx within 2-3 business days of placing an order, unless otherwise notified.
All orders are subject to sales, county and municipal tax (as applicable) as required by law.
We are not responsible for any lost or stolen packages/items. You should receive an email when your order ships containing the tracking number and estimated time of arrival. Please allow 5-7 business days for your order to arrive to you after it has shipped. Should your package not arrive when expected or if it shows delivered when tracked with FedEx but you have not received it, please contact us immediately. FedEx will only act on undelivered items if reported within 7 days of when they show they have been delivered. It is critical that you contact us as quickly as possible so we can assist you in correcting the delivery issue with FedEx. Delays in reporting a missing item could result in limited refund/redelivery options.
To ensure timely and accurate delivery, we can only ship to physical addresses. We are unable to ship to a PO Box and would need a physical address for all orders.
We want you to be happy with your purchase! To be eligible for a return, your item must have been purchased from our site, be unused and in the same condition that you received it. It must also be in the original packaging and returned within 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Under some circumstances only partial refunds are available – for examples, items not in original condition, damaged or missing parts (for reasons other than our error).
To initiate a return please email firstname.lastname@example.org with your name, purchase number, items you need to return and a reason for the return. We will provide you with a return label, if applicable and eligible. We do not refund original shipping charges. If your item was purchased during a shipping promotion or if a free shipping offer code was applied, a 10% return shipping charge will be deducted from the original, pre-discounted price of your item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again or contact your credit card company. Please note that it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
To return your product, please contact email@example.com.